Privacy Policy

Who we are

This Privacy Policy explains how Plymouth Water Damage Restoration ("we", "us") handles personal data for visitors to plymouthwaterdamage.co.uk and people who contact us about water, flood and fire damage restoration in Plymouth and Devon. We are the data controller for the information you give us through this website and by phone. You can reach us at info@plymouthwaterdamage.co.uk.

What we collect

• Callback form details. When you submit the callback form we collect your name, phone number, postcode and a short description of the problem you have reported.
• Phone calls. When you call our number, your call may be recorded or a voicemail captured so we can respond to your enquiry and pass on the details needed to help you. We also see your phone number.
• Technical data. Like most websites, our hosting provider automatically logs basic technical information such as your IP address, browser type and the pages you view, for security and to keep the site running.

How we use it

We use your details only to respond to your enquiry: to call you back, arrange a visit, and pass the job to a vetted local restoration contractor who can attend. We do not sell your data, and we do not use it for marketing unless you ask us to.

Our lawful basis

For emergency enquiries we rely on taking steps at your request and on our legitimate interest in responding quickly to a property emergency. Where you submit the form, you are consenting to us contacting you about your enquiry.

Who we share it with

• The local restoration contractor who attends or quotes for your job, so they can contact you and help.
• Our service providers, namely our website host (Netlify) and our call and form handling providers, who process data on our behalf to deliver this service.
• Authorities or insurers only where you ask us to, or where we are required to by law.

How long we keep it

We keep enquiry details only as long as needed to deal with your request and any follow up, and then delete them. Call records are kept for a short period for quality and to action your enquiry, then removed.

Your rights

Under UK data protection law you have the right to ask for a copy of your data, to have it corrected or deleted, to object to or restrict how we use it, and to withdraw consent. To exercise any of these, email info@plymouthwaterdamage.co.uk and we will respond.

Cookies

We use only essential cookies. For full detail see our Cookie Policy.

Complaints

If you are unhappy with how we have handled your data you can complain to the UK Information Commissioner's Office (ICO) at ico.org.uk. We would appreciate the chance to put things right first, so please contact us.

Changes

We may update this policy from time to time. The date at the top shows when it was last changed.